Return & Refund Policy

1. Policy Scope

This Return & Refund Policy applies to orders placed through jorvane.com. We sell jerseys and sportswear products. Please read this policy carefully before submitting a return or refund request.

2. Return Period

Customers may request a return within 30 days after delivery, based on the carrier’s confirmed delivery date. Return requests submitted after this period may not be accepted.

3. Return Eligibility

Returned items must be unused, unworn, unwashed, unaltered, free from stains, odors, pet hair, deodorant marks, makeup, or visible signs of wear. Items must be returned with all original tags, labels, packaging, accessories, and included components.

4. Jersey Return Conditions

For jerseys, the product must remain in resalable condition and must not be damaged, stretched, washed, customized, personalized, or used in sports activity. Returns may be refused if the jersey shows signs of wear, washing, odor, stains, stretching, or damage after delivery.

5. Non-Returnable Items

Customized, personalized, made-to-order, final sale, clearance, gift cards, worn, washed, altered, damaged-after-delivery, or incomplete items are not eligible for return unless the issue was caused by our error or a verified product defect.

6. Customized or Personalized Products

Jerseys with custom names, numbers, team text, logos, or personalized details cannot be returned for size preference, color preference, incorrect customer input, or change of mind. Please review all customization details carefully before placing your order.

7. Return Process

To request a return, please contact us at service@jorvane.com before sending any item back. Please include your order number, the item you wish to return, the reason for return, and clear photos if the item is damaged, defective, incorrect, or incomplete.

8. Return Authorization

We will review your request and provide return instructions if the return is approved. Items must be returned according to the instructions we provide. Unauthorized returns, returns sent to the wrong address, or returns shipped without approval may be refused and may not be refunded.

9. Return Shipping Costs

If the return is due to customer preference, wrong size selection, wrong color selection, change of mind, incorrect customization details provided by the customer, or an incorrect address provided by the customer, the customer is responsible for return shipping costs. Original shipping fees are generally non-refundable unless required by law.

10. Our Error, Defective, or Damaged Items

If the return is due to our error, a wrong item, or a verified defective or damaged item upon delivery, we may provide a prepaid return label, reimbursement, replacement, refund, or another suitable solution after review. The available solution will depend on the issue, supporting evidence, and order status.

11. Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, incorrect, or incomplete item, contact us within 48 hours after delivery at service@jorvane.com. Please provide your order number, photos of the product, photos of the outer packaging, photos of the shipping label, and a brief description of the issue. Claims submitted without supporting evidence or after the 48-hour period may be harder to verify and may not qualify for a refund or other resolution.

12. Refund Review, Timing, and Payment Disputes

After we receive and inspect the returned item, we will notify you whether the refund is approved or refused. Approved refunds will be issued to the original payment method within 7 business days after inspection approval. Depending on your bank, card issuer, or payment provider, it may take additional time for the refund to appear in your account. Refunds cannot be issued to a different payment method.

To help us resolve issues quickly and fairly, please contact us at service@jorvane.com before opening a payment dispute or chargeback. We keep order records, payment confirmation, shipping confirmation, tracking information, delivery confirmation, customer communication, return records, and refund records for review when needed. If a dispute is opened while a return, replacement, or refund is already being reviewed, the process may be delayed according to Stripe, card network, or payment provider requirements. For return and refund questions, you may contact us at service@jorvane.com, call us at +86 17605924209, or reach us by mail at Room 16, 9th Floor, Unit 1, Building E8, Zone E, Huaguoyuan Pengjiawan Project, Huaguoyuan Back Street, Huaguoyuan Street, Nanming District, Guiyang City, Guizhou Province.