Frequently Asked Questions

We sell jerseys and sportswear products, including football jerseys, basketball-inspired clothing, jackets, hats, and related athletic apparel available through jorvane.com.

We provide delivery services to the United States, Europe, Australia, and the Rest of World. Some remote areas or restricted locations may not be available due to carrier limitations, customs requirements, or local regulations.

Orders are usually processed within 1–4 business days after payment is confirmed. Business days do not include weekends or public holidays.

United States Standard Shipping is $8.99. Europe Standard Shipping is $12.99. Australia Standard Shipping is $14.99. Rest of World Standard Shipping is $16.99. Final shipping costs are shown at checkout.

Yes. Free shipping applies to U.S. orders of $120.00 or more. Free shipping eligibility is calculated based on the order total shown at checkout.

Estimated delivery after shipment is 5–10 business days for the United States, 7–15 business days for Europe, 7–16 business days for Australia, and 10–20 business days for the Rest of World. Delivery times are estimates only.

We may use USPS, UPS, FedEx, DHL, and local delivery partners depending on the destination, package size, selected shipping method, and carrier availability.

Once your order has shipped, tracking information will be sent to the email address used at checkout, if available. Tracking updates may take 24–72 hours to appear.

Some packages may require signature confirmation depending on the carrier, destination, or order value. Please make sure your shipping address and contact information are accurate before placing an order.

U.S. orders usually do not involve import duties. For orders shipped outside the United States, import duties, VAT, taxes, customs clearance fees, or carrier brokerage fees may be charged by the destination country or carrier and are generally the recipient’s responsibility.

Please contact us within 48 hours after delivery at service@jorvane.com. Include your order number, photos of the outer packaging, photos of the shipping label, photos of the item, and a brief description of the issue.

You may request a return within 30 days after delivery, based on the carrier’s confirmed delivery date. Return requests submitted after this period may not be accepted.

Returned jerseys and sportswear must be unused, unworn, unwashed, unaltered, free from stains, odors, pet hair, deodorant marks, makeup, or visible signs of wear, and returned with original tags, labels, packaging, and included components.

Customized, personalized, made-to-order, final sale, clearance, worn, washed, altered, damaged-after-delivery, or incomplete items are not eligible for return unless the issue was caused by our error or a verified product defect. Jerseys with custom names, numbers, team text, or personalized details cannot be returned for size preference, color preference, incorrect customer input, or change of mind.

If the return is due to customer preference, wrong size selection, wrong color selection, change of mind, incorrect customization details provided by the customer, or an incorrect address provided by the customer, the customer is responsible for return shipping costs. Original shipping fees are generally non-refundable unless required by law. If the issue is due to our error, a wrong item, or a verified defective or damaged item upon delivery, we may provide a prepaid return label, reimbursement, replacement, refund, or another suitable solution after review.

Approved refunds are issued to the original payment method within 7 business days after inspection approval. Your bank, card issuer, or payment provider may take additional time to post the refund.

We accept payment methods displayed at checkout, including Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. Payments may be processed through secure third-party payment providers, including Stripe and PayPal. All transactions are processed in U.S. Dollars (USD).

We use secure third-party payment processors, including Stripe and PayPal, and encrypted checkout technology. We do not store full card numbers, CVV codes, or complete payment credentials on our own servers. Personal information is handled according to our Privacy Policy, and customers in applicable regions may have privacy rights such as access, correction, deletion, restriction, objection, portability, or withdrawal of consent.