Terms of Service

1. Overview

These Terms of Service apply to your access to and use of jorvane.com, including all products, services, pages, features, checkout functions, and customer support services provided through our website. By visiting our website or placing an order, you agree to be bound by these Terms of Service.

2. Eligibility to Use the Website

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you are using this website under the supervision of a parent or legal guardian. You agree to provide accurate, current, and complete information when placing an order or contacting us.

3. Product Information

We make reasonable efforts to display product names, descriptions, sizes, colors, images, prices, and availability accurately. However, slight differences may occur due to screen settings, product photography, manufacturing batches, or fabric variations. Product availability may change without prior notice.

4. Orders and Acceptance

When you place an order through jorvane.com, you are making an offer to purchase the selected products. We reserve the right to accept, refuse, cancel, or limit any order for reasons including product availability, payment issues, suspected fraud, incorrect pricing, incorrect product information, or shipping restrictions.

5. Pricing and Currency

All prices, shipping fees, discounts, and order totals are displayed and processed in U.S. Dollars (USD). Prices may change without notice. The final order amount, including applicable shipping fees, will be shown at checkout before payment is submitted.

6. Payment Terms

Payments are processed through supported third-party payment providers. Accepted payment methods, payment security, failed payments, disputes, and refund processing are explained in our Payment Policy. By placing an order, you agree to provide valid payment information and authorize the payment provider to process the order total.

7. Payment Security

We do not store full card numbers, CVV codes, or complete payment credentials on our own servers. Payment information is handled through secure third-party payment systems. We may keep limited transaction records, payment status, order records, refund records, and customer communication records for order verification, fraud prevention, accounting, dispute handling, and compliance purposes.

8. Shipping and Delivery

Shipping coverage, processing time, delivery estimates, shipping fees, free shipping eligibility, tracking, carriers, customs, and delivery responsibility are explained in our Shipping Policy. By placing an order, you agree to review and follow the shipping terms that apply to your delivery destination.

9. Address Accuracy

You are responsible for providing a complete and accurate shipping address, including recipient name, street address, phone number, postal code, country, and any required customs information. If an order is delayed, returned, refused, lost, or undeliverable due to incorrect or incomplete information provided by the customer, the customer may be responsible for related costs.

10. Customs and Import Fees

For orders shipped outside the United States, import duties, VAT, taxes, customs clearance fees, brokerage fees, or other destination charges may apply. These charges are generally the responsibility of the recipient unless clearly stated otherwise at checkout. Please review our Shipping Policy for more details.

11. Returns and Refunds

Return eligibility, return period, clothing return conditions, non-returnable items, return process, return shipping costs, damaged item claims, and refund timing are explained in our Return & Refund Policy. Please review that policy before requesting a return or refund.

12. Clothing Return Conditions

Because we sell jerseys and sportswear products, returned items must meet the clothing return standards stated in our Return & Refund Policy. Items must generally be unused, unworn, unwashed, unaltered, free from stains, odors, pet hair, deodorant marks, makeup, or visible signs of wear, and returned with original tags, labels, packaging, and accessories where applicable.

13. Damaged, Incorrect, or Missing Items

Please inspect your package as soon as it is delivered. If your item arrives damaged, incorrect, incomplete, or has a delivery issue, you must contact us within the timeframe stated in our Shipping Policy and Return & Refund Policy. Supporting evidence such as order number, package photos, shipping label photos, product photos, and issue description may be required.

14. Privacy and Data Protection

How we collect, use, protect, store, and share personal information is explained in our Privacy Policy. By using jorvane.com, placing an order, contacting us, or using our services, you acknowledge that your information may be processed according to our Privacy Policy.

15. User Conduct

You agree not to use our website for unlawful, fraudulent, abusive, harmful, or unauthorized purposes. You must not interfere with website security, attempt unauthorized access, submit false information, misuse payment methods, copy website content without permission, or engage in activity that may harm our business, customers, systems, or service providers.

16. Intellectual Property

All website content, including text, images, product layouts, graphics, design elements, logos, icons, page structure, and other materials, is owned by or licensed to us unless otherwise stated. You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our prior written permission.

17. Limitation of Liability

To the fullest extent permitted by law, we are not responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, shipping delays, customs delays, carrier issues, payment provider actions, or inability to use our services. Our total liability, where legally allowed, is limited to the amount paid for the relevant order.

18. Governing Law and Dispute Resolution

These Terms of Service and any dispute arising from your use of jorvane.com, your order, payment, shipping, return, refund, or related service will be governed by the applicable laws and regulations of the People’s Republic of China, without regard to conflict of law principles. By using this website, you agree that your use of the site, your purchases, and any related transactions must comply with all applicable laws and regulations of China, as well as any applicable laws in your place of residence.

Any dispute that cannot be resolved through customer service will be submitted to the competent courts of the People’s Republic of China, and you agree that such courts will have jurisdiction over the dispute to the extent permitted by applicable law.

19. Contact Information

If you have questions about these Terms of Service, your order, payment, shipping, return, refund, or privacy rights, please contact us at service@jorvane.com. You may also reach us by phone at +86 17605924209 or by mail at Room 16, 9th Floor, Unit 1, Building E8, Zone E, Huaguoyuan Pengjiawan Project, Huaguoyuan Back Street, Huaguoyuan Street, Nanming District, Guiyang City, Guizhou Province.