Privacy Policy
1. Introduction
This Privacy Policy applies to jorvane.com. We provide delivery services to the United States, Europe, Australia, and the Rest of World. This policy explains how we collect, use, protect, store, and share personal information when you visit our website, place an order, contact us, or use our services.
2. Information We Collect
We may collect information you provide directly, including your name, billing address, shipping address, email address, phone number, order details, product selections, size preferences, customization details, and customer service messages.
3. Order and Transaction Information
When you place an order, we collect information necessary to process, fulfill, ship, and support your purchase. This may include order number, purchased items, order amount, payment status, shipping method, tracking number, delivery status, refund status, and related customer communication records.
4. Payment Information
Payments on our website may be processed by secure third-party payment providers such as Stripe. We do not store full card numbers, CVV codes, or complete payment credentials on our own servers. Payment providers may process payment details according to their own security standards and privacy policies.
5. Payment Security
To protect payment security, checkout transactions are handled through encrypted payment processing systems. We only receive limited payment-related information required for order confirmation, fraud prevention, accounting, dispute handling, and refund processing, such as payment status, transaction amount, payment method type, transaction reference, and risk review results where applicable.
6. Website and Device Information
When you visit jorvane.com, we may automatically collect technical information such as IP address, browser type, device type, operating system, referring pages, pages viewed, access times, approximate location, cookies, and log data. This information helps us maintain website security, improve performance, detect suspicious activity, and understand how customers use our store.
7. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to support website functionality, shopping cart operation, checkout, analytics, security, fraud prevention, customer preferences, and marketing performance. You may control cookies through your browser settings, but disabling certain cookies may affect website functions.
8. How We Use Personal Information
We use personal information to process orders, confirm payments, prepare shipments, provide tracking updates, deliver customer support, manage returns and refunds, respond to inquiries, prevent fraud, improve our website, comply with legal obligations, and protect the rights and safety of our customers and business.
9. Shipping and Fulfillment Use
Because we provide delivery services to multiple regions worldwide, we may use and share necessary shipping information with logistics partners, carriers, warehouse providers, customs service providers, and delivery partners. This may include recipient name, address, phone number, package details, shipping method, and tracking information.
10. Customer Service and Dispute Records
We may keep customer service records, including emails, order notes, return requests, damaged package reports, photos submitted by customers, tracking records, refund records, and communication history. These records help us verify issues, resolve customer requests, respond to payment disputes, and provide evidence when required by payment processors such as Stripe or card networks.
11. Fraud Prevention and Risk Review
We may use order information, payment status, device data, IP address, shipping details, billing details, and transaction records to detect, prevent, and review fraud, unauthorized payments, abuse, chargebacks, policy violations, or suspicious activity. Orders may be delayed, canceled, or reviewed if risk signals are detected.
12. Data Sharing with Service Providers
We may share limited personal information with trusted service providers that help us operate our business, including payment processors, shipping carriers, fulfillment partners, website hosting providers, analytics providers, fraud prevention tools, email service providers, customer support tools, and professional advisers. These providers are only permitted to use the information as needed to provide services to us.
13. Information Security Measures
We use reasonable administrative, technical, and organizational safeguards to protect personal information. These measures may include SSL/TLS encryption, secure checkout, access controls, password protection, limited staff access, order record monitoring, secure service provider selection, system updates, malware protection, and data minimization practices.
14. Access Control and Internal Protection
Access to customer information is limited to authorized personnel or service providers who need the information for order fulfillment, customer service, payment review, return handling, accounting, compliance, or security purposes. We do not allow unnecessary access to personal information and aim to reduce the amount of data used whenever possible.
15. Data Retention
We retain personal information only for as long as reasonably necessary to complete orders, provide customer support, process returns and refunds, comply with legal and tax obligations, prevent fraud, resolve disputes, and maintain business records. Order, payment, shipping, refund, and dispute records may be retained for a longer period where required for compliance, chargeback defense, or legal protection.
16. Your Privacy Rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent regarding your personal information. To submit a privacy request, please contact us at service@jorvane.com. We may need to verify your identity before processing your request.
17. GDPR Privacy Rights
If you are located in the European Economic Area, the United Kingdom, or another region where GDPR-style privacy laws apply, you may have additional rights regarding your personal information. These rights may include the right to request access to your personal information, correction of inaccurate information, deletion of personal information, restriction of processing, objection to processing, data portability, and withdrawal of consent where processing is based on consent. To exercise these rights, please contact us at service@jorvane.com. We may ask you to verify your identity before completing your request.
18. Marketing Communications
If you subscribe to marketing emails or promotional messages, we may use your email address to send updates about products, offers, and store news. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting us at service@jorvane.com. Transactional emails related to orders, shipping, returns, refunds, or account activity may still be sent when necessary.
19. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at service@jorvane.com so we can review and delete the information where appropriate.
20. Third-Party Links
Our website may contain links to third-party websites, payment pages, carrier tracking pages, or service provider pages. We are not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before providing information to them.
21. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business, website operations, payment processing, shipping services, legal requirements, or security practices. The updated version will be posted on jorvane.com, and continued use of our website means you accept the updated policy.
22. Contact Information
If you have questions about this Privacy Policy, your personal information, payment privacy, data security, or your privacy rights, please contact us at service@jorvane.com. You may also reach us by phone at +86 17605924209 or by mail at Room 16, 9th Floor, Unit 1, Building E8, Zone E, Huaguoyuan Pengjiawan Project, Huaguoyuan Back Street, Huaguoyuan Street, Nanming District, Guiyang City, Guizhou Province.